Effective 9/10/2019

This privacy policy applies to the following URLs owned and operated by Premium Home Warranty, LLC. (collectively “PHW”, “we”, “us”, or “our”)

https://premiumhomewarranties.com

This privacy policy describes how PREMIUM HOME WARRANTY, LLC. (PHW) collects and uses the personal information you provide on our websites that display a link to this policy. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have questions or complaints regarding our privacy policy or practices, please contact us at reachus@premiumhomewarranties.com. 

FACTS: WHAT DOES PHW DO WITH YOUR PERSONAL INFORMATION?

What?

The types of personal information we collect and share depend on the product or service you have with us. This type of information can include:

∙Full name, Address, phone number and email address

∙Account transactions and purchase history

∙The date and time you contact us, the nature of your inquiry, and related information, when you access our website

∙Credit card, or ACH payment information

When applying for a career with us and when applying as a service provider, we also collect additional information from you as need to fulfil your request.

We may receive information about you from other sources such as third parties from whom we have purchased data, and combine this data with information we already have about you.  This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Examples of the types of personal information that may be obtained from third parties include purchased marketing data about our customers that is combined with information we already have about you, to create more tailored advertising and products.

We use this information to:

∙Calculate applicable sales tax and complete your purchase

∙Contact you to fulfill service and other requests

∙Deliver helpful email newsletters and account information to customers

∙Verify coverage is available in your area and provide pricing quotes

∙Aggregate website usage data to make site improvements

∙Deliver requested quote and product information

When you are no longer our customer, we continue to protect your information as described in this notice.

Access: Upon request PHW will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by emailing our Customer Support at reachus@premiumhomewarranties.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe. We will retain your information as long as your account is active, or as needed to provide you services; and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For Quality Assurance purposes, both inbound and outbound service calls may be recorded.

How?

All companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons PHW chooses to share and whether you can limit this sharing.

Who?

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

WHO WE ARE?

Who is providing this notice?

Premium Home Warranty, LLC.

WHAT WE DO

How does PHW protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

How does PHW collect my personal information?

We collect your personal information, for example, when you

∙Apply for a PHW home warranty

∙Register your product or service online

∙File a claim in writing, online or by phone

∙Pay your bill

Why can’t I limit all sharing?

Federal law gives you the right to limit only

∙sharing for affiliates’ everyday business purposes – information about your creditworthiness

∙affiliates from using your information to market to you

∙sharing for non-affiliates to market to you

State laws and individual companies may give you additional right to limit sharing.

DEFINITIONS

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

∙Our affiliates include companies like Premium Home Warranty, LLC. 

Non-affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

∙We do not share with non-affiliates so they can’t market to you.

Cookies

Cookies are small files that websites put on your computer hard drive when you first visit. Cookies indicate how often you visit web pages, which helps us learn what information interests you. They let you store preferences and user names, register products and services, and personalize pages. Cookies are not software. They cannot be programmed, cannot carry viruses, and cannot install malware on your computer.

OTHER IMPORTANT INFORMATION

Types of email communication we send you

Service-related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

We may also send you email to communicate with you about servicing a home warranty claim.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please contact our customer service team at 304-390-4534 for information on deactivating your account.

Renewal Notifications
We may also send you email to notify you when it is time to renew your warranty. You may opt out of renewal notifications by following the Unsubscribe or Opt-out instructions found in the email message.

Homeowner Tips
On occasion, as a benefit of your home warranty membership, we may also send you emails containing tips for maintaining your appliances and home systems. You may opt out of these notifications by following the Unsubscribe or Opt-out instructions found in the email message.

Use of cookies

Technologies such as cookies or similar technologies are used by Premium Home Warranty, LLC. and our partners, including marketing partners and agencies, affiliates, analytics service providers, service partners, and online customer support providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart, to remember user settings, and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

 Content you may create or upload to our sites

Any content created and uploaded to one of our websites becomes the property of the website and can be used in marketing or promotional material without compensation to the provider.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services, marketing, analytics, and site functionality.

Customer Testimonials, Comments & Reviews

We post customer testimonials/comments/reviews on our Website which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from testimonials or comments please contact us at reachus@premiumhomewarranties.com.

 Links to Other Websites

Our site includes links to other Websites whose privacy practices may differ from those of Premium Home Warranty, LLC. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets

Our Websites or Blogs include Social Media Features, such as the Facebook Like button, Widgets such as Share This, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing them. 

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us:

Premium Home Warranty, LLC.
P.O. Box 1043
Hurricane, WV 25526
Company main: 304-390-4534